Refund policy

Returns & Refunds

At Daamio, all sales are generally final. We do not offer returns or refunds for buyer's remorse or size changes. However, we stand behind the quality of our products and provide remedies for specific situations (such as transit damage or manufacturing defects) or where required by law.

Customer Inspection, Damages, and Defects

Please inspect your order immediately upon receipt. If an item is defective, damaged in transit, or if you received the wrong item, you must contact us within 7 days of delivery at hello@avonpark.co with your order number and clear photographic proof of the issue.

We evaluate reports on a case-by-case basis to determine eligibility for a replacement, store credit, or refund. To be considered for an exception, your item must meet all of the following conditions:

  • It is in the same condition that you received it (unworn, unwashed, and unused).

  • It has all original tags attached and is in its original packaging.

  • It is accompanied by the receipt or proof of purchase.

Note: Items sent back to us without first requesting and receiving an approved exception via email will be refused and returned at the customer's expense.

Non-Returnable & Final Sale Items

In line with our final sale policy, we cannot accept returns or offer refunds on:

  • Gift cards.

  • Custom products or personalized items.

  • Sale, promotional, or archive items marked as final sale.

International Orders & Statutory Rights (UK, EU & Canada)

We accept international orders from the United Kingdom, European Union, and Canada under the following terms:

  • Statutory 14-Day Cooling-Off Period (UK & EU): In accordance with local consumer rights laws, customers residing in the UK or European Union have the legal right to cancel or return their order within 14 days of delivery for any reason.

  • International Return Shipping Responsibilities: For statutory buyer's remorse returns from the UK, EU, or Canada, the customer is fully responsible for paying all return shipping fees, international tracking fees, duties, and taxes to return the items back to our US facility.

  • Condition Requirement: Statutory returns must be returned unworn, unwashed, unused, and in their original packaging. Customized or personalized products remain non-refundable.

  • Outbound Shipping Refunds: Upon receiving and verifying the returned item, we will refund the purchase price of the product. Standard outbound delivery fees are refunded where legally mandated, but express shipping upgrades chosen at checkout are non-refundable.

  • Canadian Consumer Rights: Canadian consumers retain statutory legal rights under applicable provincial laws for items that arrive damaged or defective through our error.

Return Shipping Costs for Approved Exceptions

For domestic US orders, responsibility for return shipping costs depends on the circumstances:

  • Brand Error: If we determine an item arrived damaged, defective, or incorrect due to our error, Daamio will provide a prepaid return shipping label.

  • Other Approved Exceptions: For all other approved discretionary exceptions, the customer is responsible for return shipping costs using a trackable courier service.

Refund Processing

If an exception or statutory return is approved, we will notify you and provide full return shipping instructions. Once we receive and inspect your returned item, we will automatically issue a refund to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time to post the credit to your account statement.

Contact Us

For any questions regarding returns, transit damages, or to request a return exception, please email us directly at hello@avonpark.co.