Shipping policy

Order Processing Time

All orders are processed within 7-10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a separate email notification containing tracking information once your order has officially shipped. We appreciate your patience as we carefully prepare your items.

Shipping Restrictions: Physical Addresses Only (No P.O. Boxes)

Daamio requires a physical street address for all deliveries to ensure packages are handled and delivered securely. We do not ship to P.O. Boxes.

  • If a P.O. Box is entered at checkout, your order will be placed on hold, and we will email you to request a physical street address.

  • If we do not receive a valid physical address within 48 hours of our request, your order will be canceled and refunded.

Domestic Shipping Rates & Delivery (USA)

Shipping charges for your order will be calculated and displayed at checkout.

  • Carriers: Orders are shipped via major carriers including USPS, UPS, or FedEx.

  • Delivery Estimates: Standard domestic transit typically takes 3–7 business days after processing, depending on your location.

International Shipping (UK, EU & Canada)

We ship internationally to the United Kingdom, European Union, and Canada.

  • Customs, Duties & Taxes (DDU/DAP): Your order may be subject to import duties, taxes (including VAT or GST), and customs clearance fees once a shipment reaches your destination country. Daamio is not responsible for these charges. All duties, taxes, and fees are the sole responsibility of the customer.

  • International Returns: International orders are subject to our Return & Refund Policy. Under UK and EU consumer protection laws, customers in these regions retain a statutory 14-day right of withdrawal; however, international customers are responsible for all return shipping costs, tracking fees, duties, and taxes.

Lost, Stolen, or Delayed Packages

Daamio is not responsible for lost or stolen packages once carrier delivery to the provided address is confirmed. If your package arrives damaged, please retain all packaging materials and contact us immediately with photos to evaluate a claim.

How to Check Your Order Status

When your order ships, you will receive an automated email notification with a tracking number. Please allow 48 hours for tracking information to begin updating on the carrier's portal.

If you have not received your package within 14 business days of receiving your shipping confirmation email, please contact us at hello@avonpark.co with your full name and order number so we can investigate.

Contact Us

If you have any questions regarding your order or shipping status, please email us at hello@avonpark.co.